Frequently Asked Questions (FAQ)

We are committed to creating an elevated and seamless experience for our discerning customers. Below, we’ve answered the most common inquiries about our brand, products, and services. For further assistance, our dedicated team is ready to help with personalized support.

Orders and Purchasing

How do I place an order?
Placing an order is simple:

  1. Browse our collections and select your desired items.
  2. Add the products to your cart.
  3. Proceed to checkout and complete your payment using our secure payment methods.

You’ll receive an order confirmation via email shortly after.

Can I modify or cancel my order after it has been placed?
Yes, you can modify or cancel your order within 24 hours of purchase. Please contact our Customer Experience team at support@7am-aesthetica.com for assistance.

What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and other secure payment platforms. International payment methods may vary depending on your location.

Shipping and Delivery

Where do you ship?
We ship worldwide to most destinations. If you’re unsure about shipping to your location, please reach out to us for confirmation.

How long does delivery take?
Delivery times vary based on your location:

  • Domestic (within NL/BE): 3–7 business days
  • International: 7–14 business days
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for an additional fee.

 

How can I track my order?
Once your order ships, we’ll send you a tracking number via email so you can monitor its progress.

Are there any additional taxes or duties for international orders?
International orders may be subject to customs fees or import duties, which are the responsibility of the recipient.

Returns and Exchanges

What is your return policy?
We accept returns within 14 days of delivery for items that are unused, unopened, and in their original packaging. For complete details, visit our Returns & Exchanges page.

 

How do I initiate a return or exchange?
To start a return or exchange, contact our Customer Experience team at support@7am-aesthetica.com or use our online Returns Portal. You’ll receive step-by-step instructions and a pre-paid return label for eligible orders.

Do you offer exchanges?
Yes, we offer exchanges. To expedite the process, we recommend placing a new order for the desired item and returning the original for a refund or store credit.

What if I receive a damaged or defective product?
We deeply regret any inconvenience. Please contact us immediately at with your order number and photos of the issue, and we’ll resolve it promptly.


Customer Support

How can I contact customer service?
Our dedicated Customer Experience team is available to assist you via support@7am-aesthetica.com.

What are your customer service hours?
Monday–Friday: 9:00 AM–6:00 PM (local time). Weekend inquiries will be addressed on the next business day.

Still Have Questions?
If your inquiry isn’t covered here, please don’t hesitate to reach out. We’re here to ensure your experience with AESTHETICA. is nothing short of extraordinary: support@7am-aesthetica.com