At AESTHETICA., every detail of our offerings is crafted with precision, care, and intention, ensuring an outstanding experience for our customers. If your purchase does not meet your expectations, our elevated return and exchange process reflects our commitment to unparalleled service and satisfaction.
Our Returns Philosophy
We understand that discerning choices require flexibility. Our policy is designed to provide a seamless, stress-free process, ensuring your journey is as refined as our products.
Return Eligibility
- Timeframe: Returns are accepted within 14 days of delivery.
- Condition: Items must be unused, unopened, and in their original packaging with all seals, tags, and accessories intact.
- Exclusions: Customized, personalized, or final sale items cannot be returned or exchanged.
For items that have been partially used or tested but are unsatisfactory, please contact our support team for bespoke solutions.
How to Initiate a Return
Our return process is curated to minimize inconvenience and maximize efficiency:
- Reach Out to Us: Start by contacting our Support Team or accessing our Returns Portal with your order details.
- Receive Assistance: Our team will provide a pre-paid return label and any additional instructions tailored to your case.
- Prepare Your Package: Securely repackage the item(s), including your proof of purchase and a note detailing the reason for the return.
- Ship Your Return: Use the provided label or arrange shipping to our return address. For international returns, our team will guide you through customs and shipping processes.
Refund Process
- Refunds are processed within 5–10 business days of receiving and inspecting your return.
- Refunds are issued to the original payment method, or if you prefer, as store credit for your next purchase.
- In cases of partial returns, shipping fees for the original order are non-refundable.
Exchanges
For faster processing, we recommend placing a new order for your desired item while initiating a return for the original. This ensures availability and reduces wait times. If you require assistance in selecting an alternative product, our Concierge Team is here to help.
Custom Solutions for Damaged or Defective Items
Should your order arrive damaged, defective, or incorrect, we deeply regret the inconvenience and are committed to resolving it promptly.
- Contact us immediately at support@7am-aesthetica.com with your order number, a description of the issue, and supporting photos.
- We will arrange for a replacement, repair, or refund based on the specific situation.
Shipping Costs
- For domestic returns, a complimentary return label is provided for eligible orders.
- For international orders, return shipping fees are typically the customer’s responsibility, though exceptions may apply for defective or incorrect items.
Our Support Service: Elevated Help for an Elevated Experience
Every interaction with AESTHETICA. reflects our commitment to excellence. Our dedicated Support Team is available to assist with returns, exchanges, product recommendations, or any special requests.
Contact Us
- Email: info@7am-aesthetica.com / support@7am-aesthetica.com
- Live Chat: Available via our website during business hours
We are honored to be part of your self-care journey and look forward to exceeding your expectations every step of the way.